Before You Ask... Here's The Answers To Your Questions!
Q: How do I place a order?
A: Browse our products and add items to your 'Cart'. Once you finish adding the items needed go to checkout (review your order) and click 'Place Order' - and your order will be processed! Once the order is confirmed in our warehouse we will contact you with the billing information.
Q: What are the terms?
A: The terms that were agreed upon with our billing department (Net 30 Days or CIA).
Q: What's Better Housewares F.O.B?
A: Long Island City, New York.
Q: Is there a minimum to place an order?
A: No, you can place the order as you wish. Although there is a handling charge of $7.50 on any orders under $125.00
Q: What happens if there is a shortage when I receive my order?
A: All claims must be made within 5 days of receipt of shipment.
Q: What do I do if I need to make a claim?
A: Notification for obvious or concealed damage must be made promptly with carrier and our office (+1718.392.2123).
Q: Can I pay with a Credit Card?
A: We accept Visa, Mastercard, American Express, and Discover. If paid within 10 days of invoice date no processing fee will be charged (3%). Excludes sale items and specials.
Q: Can I pay by check?
A: Yes. Please send checks to: 25-12 41st Avenue, Long Island City, New York 11101
Q: What are the freight terms?
A: Read below:
East of the Mississippi:
Orders $1,400 and over - Freight prepaid to one destination.
West of the Mississippi:
Orders $1,250 and over - 5% freight allowance.
Orders $2,000 and over - Freight prepaid to one destination.