FAQs

Before You Ask... Here's The Answers To Your Questions!


Q: What are the terms?
A: Net 30 days.

Q: What's Better Housewares F.O.B?
A: Long Island City, New York.

Q: Is there a minimum to place an order?
A: No, you can place the order as you wish. Although there is a handling charge of $7.50 on any orders under $125.00

Q: What happens if there is a shortage when I receive my order?
A: All claims must be made within 5 days of receipt of shipment.

Q: What do I do if I need to make a claim?
A: Notification for obvious or concealed damage must be made promptly with carrier and our office.

Q: Can I pay with a Credit Card?
A: We accept Visa, Mastercard, American Express, and Discover. If  paid within 10 days of invoice date no processing fee will be charged (3%). Excludes sale items and specials.

Q: Can I pay by check?
A: Yes. Please send checks to: 25-12 41st Avenue, Long Island City, New York 11101

Q: What are the freight terms?
A: Read below:

  • East of the Mississippi:
    Orders $1,400 and over - Freight prepaid to one destination.
  • West of the Mississippi:
    Orders $1,250 and over - 5% freight allowance.
    Orders $2,000 and over - Freight prepaid to one destination.